Customer Survey Office of Field Financial Management

Dear Customer:

The Financial Services Department (FSD), wants to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the product or service that you received recently from our organization. We appreciate your business and want to make sure we meet your expectations.

Where is your office located?: *

Albuquerque Complex

Site Office

M & O

Other

In your most recent customer service experience, what was the principal form of communication? : *

In Person

By Telephone

Other

What was the product/service provided to you?:

Tell us about your satisfaction with the following: :

	Very Satisfied	Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A
Phone/email messages returned promptly
Product/service delivered when promised
Product/service met needs/expectations
Staff appeared knowledgeable and competent
Staff handled issues with courtesy and professionalism
Staff helped you understand any problems or delays
Any mistakes acknowledged and corrected promptly

If you were less than totally satisfied, what could have been done to serve you better?:

Any other comments?:

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration when providing products and services in the future.

If you have any comments or concerns about this survey please contact us by email to fsdsurvey@doeal.gov. or phone (505) 845-6888.

Thank you.