Facility Operations and User Support

This sub-program provides both necessary physical facility and operational support for reliable, cross-lab production computing and storage environments as well as a suite of user services for effective use of ASC tri-lab computing resources. The scope of the facility operations includes planning, integration and deployment, continuing product support, software license and maintenance fees, procurement of operational equipment and media, quality and reliability activities, and collaborations. Facility Operations and User Support also covers physical space, power and other utility infrastructure, and LAN/wide area network (WAN) networking for local and remote access, as well as requisite system administration, cyber-security, and operations services for ongoing support and addressing system problems. Industrial and academic collaborations are an important part of this subprogram.

Benefits

The Facility Operations and User Support subprogram provides the necessary physical facility and operational support for reliable production computing and storage environments, as well as a suite of services enabling effective use of ASC Tri‐Laboratory computing resources.

System and Environment Administration and Operations

This level 4 product provides necessary operational support for reliable production computing and storage environments. The following activities are included: system administration and operations, software and hardware maintenance, licenses and contracts, computing environment security and infrastructure, requirements planning, initial deployment, production computing services, and tri-lab system integration and support.

Facilities, Network, and Power

This level 4 product provides necessary physical facility and other utility infrastructure. The following activities are included: facilities infrastructure, classified and unclassified facility networks, wide-area classified networks, ongoing network operations, infrastructure integration, and power.

User Support Services

This Level 4 product provides users with a suite of services enabling effective use of ASC tri-lab computing resources. The scope of this product includes planning, development, integration and deployment, continuing product support, and quality and reliability activities collaborations. Projects and technologies include computer center hotline and help-desk services, account management, Web-based system documentation, system status information tools, user training, trouble-ticketing systems, and application analyst support.

Collaborations

This Level 4 product provides programmatic support for collaboration with external agencies on specific high-performance computing projects. This product also includes collaborations with internal or external groups that enable the program to improve its planning and execution of its mission.